Terms & Conditions

COVID-19

To learn more about our Covid secure practices please visit: www.escapelive.co.uk/covid-19
Please see “IF YOU CANCEL OR CHANGE” section for details on cancelling or rearranging your
booking.

Your Booking

If you are booking on behalf of a group, please ensure that you have the consent of all members of
the party before making a booking and that all members of your party have read and agree to be
bound by these terms and conditions. The person who signs the booking form or completes the
booking online will be the “lead name” for the purposes of the booking. The lead name must be 16
years of age or over at the time of booking. The lead name is responsible for payment of the total
booking price. The lead name must confirm that all the other members of the party agree to be bound
by these terms and conditions and provide accurate and full information to the remainder of the group
in relation to the booking, including any subsequent changes.

A booking is made with us when a) you tell us that you would like to accept our quotation; and b) you
pay us for the booking; and c) we issue you with a booking confirmation. We reserve the right to
return your booking money and decline to issue a confirmation at our absolute discretion. A contract
will exist between you and us when we issue a confirmation email to the lead name that will confirm
the details of your booking. Upon receipt, if you believe that any details on the confirmation email are
wrong you must advise us immediately as changes cannot be made later and it may harm your rights
if we are not notified of any inaccuracies.

Should any additional members of the group be added at a later date, it remains the responsibility of
the lead name to ensure that any such members agree to be bound by these terms and conditions
and are in receipt of all relevant information relating to the booking.

If you are intoxicated when you reach the game centre you will not, under any circumstances, be
allowed to play the game and you will not be refunded.

Age Restrictions

Under 16’s must be accompanied by an adult (16+ Years) during the experience. The adult must be a
paying member of the group and the group size may not exceed the maximum number as advertised.
Under no circumstances are children allowed to be alone in the experience. The safety and well being
of all persons at our premises will be at the discretion of our staff.

Safety

Escape Live is not liable for any (personal or equipment) damages caused by not following the rules
described before the event. Each player agrees to the Terms and Condition of the Game before
entering the escape room.

People under the influence of alcohol or drugs might be turned away and their game will be stated as
a no-show.

Drinks may not be brought into the venue.

If you are hosting an event at Escape Live we do allow customers to bring in their own food. If you
are arranging food for an event at Escape like you must complete a food indemnity form before your
booking. You can get this from the venue management. Consumption of food supplied by you will
not be allowed without a completed food indemnity form.

To be admitted you must confirm the full name of the booker and might be asked to confirm phone
number and email address the booking confirmation was sent to.

Jurisdiction and Applicable Law

These Booking Conditions and any agreement to which they apply are governed in all respects by
English law. We both agree that any dispute, claim or other matter which arises between us out of or
in connection with your contract or booking will be dealt with by the Courts of England and Wales
only.

Special Requests

Any special requests must be advised to us at the time of booking. Although we will endeavour to
meet any special requests, we regret we cannot promise that any requests will be complied with
unless we have specifically confirmed this in writing. Failure to meet any special request will not be a
breach of contract on our part unless the request has been specifically confirmed. We do not accept
bookings that are conditional upon any special request being met.

Disabilities and Medical

If you or any member of your party has any medical problem or disability which may affect the
booking arrangements of that person, please tell us before you confirm your booking so we can
advise as to the suitability of the chosen booking. In any case, you must give us full details in writing
at the time of the booking. We may require you to produce a doctor’s certificate certifying that you are
fit to participate in the booking. Acting reasonably, if we are unable to properly accommodate the
needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details
at the time of booking, we will cancel it and impose applicable cancellation charges when we become
aware of these details.

Virtual Reality

Our Virtual Reality experiences use the very latest equipment. This includes a headset which will
completely fill your view, headphones so you can hear you team and a small microphone so you can
talk to your team. If you wear glasses they will probably fit in the headset, but they may need to be
removed during the experience. If possible, seek alternatives, such as contact lenses. By making a
booking with you accept and understand the above and if for any reason are unable to wear the
technology required for the experience then you will not be entitled to a refund.

Changes in Price

We reserve the right to amend the price of booking the rooms at any time.

Changes by You

If you wish to change any part of your booking arrangements after our confirmation invoice has been
issued, you must inform us in writing as soon as possible. This should be done by the Lead Name.
Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested
change. Where we can meet a request, we reserve the right, entirely at our discretion, to charge you
an administration fee of £10 per person per change as well as any applicable rate changes or extra
costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
Where we are unable to assist you and you do not wish to proceed with the original booking we will
treat this as a cancellation by you. A cancellation fee may be payable.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration
could incur a cancellation charge of up to 100% of that part of the arrangement.

If You Cancel

If you or any other member of your party decides to cancel your confirmed booking you must notify
us by calling us. No refunds will be given for bookings that are cancelled. This includes gift vouchers
and bookings made with gift vouchers.

If you wish to rearrange a booking you must inform us at least 7 days before the date your
experience is booked for. We will endeavour to rearrange your booking wherever possible with a set
fee. We cannot guarantee this is always possible, in which case we reserve the right to cancel your
booking without a refund.

Timeframes & fee’s for rearranging –

More than 7 days prior to booking – £10 fee
Less than 7 days but more than 48 hours prior to booking – £20 fee
Within 48 hours of booking – Unable to rearrange, 100% charge applied

If We Cancel or Change

The arrangements for Escape Live are put together in good faith in advance and we must, therefore,
reserve the right to make alterations to and correct any errors to the event details before and after
your booking has been confirmed. Most of these changes will be minor and we will advise you of them
at the earliest possible date. We also reserve the right in any circumstances to cancel your booking.
Very rarely, we may be forced by “force majeure” to change or terminate your arrangements after
booking. If this situation does occur, we regret we will be unable to make any refunds, pay you
compensation or meet any costs or expenses you incur as a result.

Our Liability to You

1) We will not be responsible or pay you any compensation for any injury, illness, death, loss
(including loss of enjoyment), damage, expense, cost or other sum or claim of any description
whatsoever which results from any of the following:

the act(s) and/or omission(s) of you or another member of your party; or

the act(s) and/or omission(s) of a third party not connected with the provision of the services
contracted for and which were unforeseeable or unavoidable; or

unusual and unforeseeable circumstances beyond our or our supplier(s) control, the consequences of
which could not have been avoided even if all due care had been exercised (including, without
limitation, the circumstances outlined in the section entitled “Force Majeure” below); or

an event which we or the supplier of services, even with all due care, could not foresee or forestall.

2) For the avoidance of doubt, nothing in this agreement shall limit or exclude our liability for death or
personal injury resulting from our negligence, for fraud or fraudulent misrepresentation or for any
other liability the exclusion or limitation of which is not permitted by English law.

Your Responsibilities and Liability

We want all our customers to have an enjoyable experience and Escape Live. We ask you to
remember, however, that you are responsible for your actions and the effect they may have on others.
If we, or another person in authority, believe: your actions could distress, upset, annoy or disturb other
customers, our suppliers or our own staff, or put them in any risk or danger, or damage property; or
you are unfit to partake in Escape Live; We may prevent you from continuing your booking

If we feel you have damaged our equipment in our escape rooms, reception, building exterior,
walkways, toilets or contents of the aforementioned locations as a result of deliberate, inappropriate
or irresponsible actions, we reserve the right to charge the booker to cover the cost and time taken to
repair the damage caused, or replace any unrepairable items with new.

Please bear in mind that you are responsible for your safety and that you are responsible for the
condition of the property you occupy. We are not responsible for any accidents which occur in the
Escape Live building due to your inappropriate or irresponsible behaviour, or for any accidents which
occur anywhere on properties because of any items or property which you have broken and/or have
left in a way in which injury can result.

You are responsible for your own timekeeping. If you do not arrive on time we reserve the right to
cancel your booking.

You must be in a fit state to enter the Escape Live building, if you are not we will not grant you entry.

Force Majeure

Except where otherwise specified in these booking conditions, we regret we cannot accept liability or
pay any compensation where the performance or prompt performance of our contractual obligations is
affected by reason of circumstances amounting to Force Majeure. In these booking conditions ”Force

Majeure” means any event which we or the supplier of the services in question could not, even with all
due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist
activity, industrial dispute, pandemic, natural or nuclear disaster, adverse weather conditions, fire and
similar events beyond our control may constitute Force Majeure.

Gift Vouchers

Gift vouchers and bookings made with gift vouchers are subject to all Escape Live terms and
conditions.

All gift vouchers are issued with an expiry date. Vouchers are no longer valid after the expiry date
shown on the voucher.

Expired vouchers can be extended for a set fee of £20. Please call the venue to which your voucher
applies if you would like to do this. Expired vouchers can only be extended within 6 months after the
expiry date.

Gift vouchers have no monetary value and can only be exchanged for a booking to the value of the
voucher or higher. In the instance a voucher is a part payment for a booking, the remaining amount
must be paid in advance of your booking.

If gift vouchers are resold without the prior knowledge of Escape Live, we hold the right to cancel the
voucher with no refunds due.

Vouchers are only valid for the venue they are bought for, they are not transferable.

Bookings with gift vouchers are subject to availability

Gift Cards

Gift Cards must be redeemed within 12 months of purchase.

Expired gift cards can be extended for a set fee of £20. Please call the venue to which your gift cards
applies. Expired gift cards can only be extended within 6 months after the expiry date.

Gift cards have no monetary value and can only be exchanged for a booking to the value of the gift
card or higher. If a gift card is a part payment for a booking, the remaining amount must be paid in
advance of the booking..

Gift cards are valid for the venue they are bought for, they are not transferable.

Bookings with gift cards are subject to availability.

If gift cards are resold without the prior knowledge of Escape Live, we hold the right to cancel the gift
card with no refunds due.

Gift cards and bookings made with gift cards are subject to all Escape Live terms and conditions.
These can be viewed at www.escapelive.co.uk

Operating Companies

Birmingham – Escape Live Ltd, Henrietta Street, Birmingham, B19 3PS. Company number 08734295
Chelmsford – Escape Games Chelmsford Ltd, 65a Duke Street, Chelmsford, CM1 1LW. Company
number 1188813
Coventry – Escape Live Coventry Ltd, 54 Grafton Street, Coventry, CV1 2HW. Company number
10174621
Liverpool – Escape Live Liverpool Ltd, Liverpool ONE, 3 College Lane, Liverpool, L1 3DS. Company
number 12123829
Stratford-upon-Avon – Escape Live SUA Ltd, 31 Greenhill Street, Stratford-upon-Avon, CV31 6LE.
Company number 10343158
Southend-on-Sea – Escape Games Essex Ltd, 95 High Street, Southend-on-Sea, Essex, SS1 1HS.
Company number 09683013